Intercom vs Tidio
A side-by-side look at pricing, free plans, platforms and features, for tools that both cover support.
vs
| Feature |  Intercom |  Tidio |
|---|---|---|
| Pricing | Free plan · from $29/seat | Free plan · from $24.17/month |
| Free to start | Yes | Yes |
| Best for | Support | Support, E-commerce |
| Who uses it | Startups, Customer support teams | Small business owners, E-commerce sellers |
| Works on | Web, Slack | Web, iOS |
| About | Intercom’s Fin AI agent answers customer questions from your help content across chat, email and voice, and hands over to people when needed. It sits inside a full help desk, priced per seat plus resolved conversations. | Tidio combines live chat, a help desk and the Lyro AI agent that answers customer questions from your FAQs. It is popular with online stores and small businesses, with a free plan. |
Which one should you pick?
Intercom also runs on Slack. Tidio also runs on iOS. Both are described from their official websites; try each with a real task from your own work before you commit, since quality depends heavily on the job.
