Intercom vs Zendesk
A side-by-side look at pricing, free plans, platforms and features, for tools that both cover support.
vs
| Feature |  Intercom |  Zendesk |
|---|---|---|
| Pricing | Free plan · from $29/seat | Freemium |
| Free to start | Yes | Yes |
| Best for | Support | Support |
| Who uses it | Startups, Customer support teams | Customer support teams |
| Works on | Web, Slack | Web |
| About | Intercom’s Fin AI agent answers customer questions from your help content across chat, email and voice, and hands over to people when needed. It sits inside a full help desk, priced per seat plus resolved conversations. | Zendesk provides ticketing, messaging and a help centre, with AI agents that resolve common requests and an agent copilot that suggests replies and summarises tickets. |
Which one should you pick?
Intercom also runs on Slack. Both are described from their official websites; try each with a real task from your own work before you commit, since quality depends heavily on the job.
