Tidio vs Zendesk
A side-by-side look at pricing, free plans, platforms and features, for tools that both cover support.
vs
| Feature |  Tidio |  Zendesk |
|---|---|---|
| Pricing | Free plan · from $24.17/month | Freemium |
| Free to start | Yes | Yes |
| Best for | Support, E-commerce | Support |
| Who uses it | Small business owners, E-commerce sellers | Customer support teams |
| Works on | Web, iOS | Web |
| About | Tidio combines live chat, a help desk and the Lyro AI agent that answers customer questions from your FAQs. It is popular with online stores and small businesses, with a free plan. | Zendesk provides ticketing, messaging and a help centre, with AI agents that resolve common requests and an agent copilot that suggests replies and summarises tickets. |
Which one should you pick?
Tidio also runs on iOS. Both are described from their official websites; try each with a real task from your own work before you commit, since quality depends heavily on the job.
